Customer Testimonials

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Google Jun 24, 2021

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DealerRater Jun 24, 2021

Christina Carson is a pleasure to work with, always friendly, personable and accommodating.

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DealerRater Jun 24, 2021

Good service is what I expect. Price is high with add. one.

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DealerRater Jun 22, 2021

Kent was wonderful and very helpful!! I appreciated all of his help and professionalism:)

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Facebook Jun 22, 2021

This is best Lexus customer service experience I have in Sacramento and Roseville. All staff were highly efficient and professional. It was very easy to take care of my car there and I didtnt have to wait here and there. Highly recommend this dealership.

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DealerRater Jun 22, 2021

Follow up to a previous review where I had a issue with financing my 300NX. After I brought the matter up with the GM Christian Simon he understood my concerns and rectified the issue quickly. I am happy with the result! Gregg M

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DealerRater Jun 22, 2021

I bought my Gem SUV Lexus 11 years ago from Lexus Sacramento and absolutely have loved it!! Christina Carson is amazing, she is very honest, knowledgeable and helpful. Lexus of Sacramento is the best!!

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DealerRater Jun 21, 2021

Robert is a very friendly salesman and he answers all of our questions, I highly recommend him as a sales person and I bought my very first RX 350 and loving it.

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DealerRater Jun 21, 2021

This is the first car we have bought off of Lexus Sacramento. The process is always fair and no pressure. We received one estimate and then decided to trade it in. High recommended. We had Robert from sales department, he was very friendly, professional and helpful. The finance team was very patient, professional and gave us many options. Thank you so much and keep it up.

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DealerRater Jun 18, 2021

Robert helped my family get a great deal on the 2021 Lexus ES 300h. He is clear and concise. He took our offer, got approval and actually gave us the best price in the state. Wow.

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DealerRater Jun 18, 2021

Christina Carson is awesome….a tribute to your dealership and your brand…it is amazing how one person can have so much knowledge regarding a vehicle…

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DealerRater Jun 17, 2021

I had a great experience and was pleased with the customer service that I received. I started my car shopping process at a different Lexus location and liked the car but was disappointed in the sales person. Oscar Sedighi and Christian Simon the GM were very helpful and a pleasure to work with.

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DealerRater Jun 17, 2021

I had a great experience and was pleased with the customer service that I received. I started my car shopping process at a different Lexus location and was impressed with the vehicle but disappointed in the sales service. I was very pleased to find that the poor service was not a reflection of Lexus in general but just that store. The guys a Sacramento restored my faith!

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DealerRater Jun 17, 2021

Thanks to the assistance of Oscar Sedighi I was able to buy my dream Car. Love my SUV, I’m satisfied. I strongly recommend Lexus.

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DealerRater Jun 16, 2021

Thanks Christina for knowing me, my car and the many years of service. I appreciate and value the consistency and dependability of you being there.

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DealerRater Jun 16, 2021

Raz was very helpful with shopping for the right car and during the purchase process. We didn’t feel rushed or pressured to make an immediate decision. He assisted with ensuring the vehicle was clean before leaving the lot.

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DealerRater Jun 16, 2021

Outstanding service is the rule at this Lexus of Sacramento even during renovation (this is the second one I have experienced). I have been servicing my Lexus vehicles since 1993. Service representative Nick Cruz has been super helpful taking over for Jeff Dyke.

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DealerRater Jun 16, 2021

I purchased a new IS 350 FSport for my daughter. The buying process was quick and easy. Our sales associate, Kyle, was great. He made the process really enjoyable. Since this was a gift for my daughter, he put on a BIG red bow and all. What i really want to highlight is a young lady named Genesis. She works in the service dept and really made my day when i brought the car for a minor procedure. Genesis was so very pleasant. I told her, "i could see her smile thru her face mask!"

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DealerRater Jun 16, 2021

During construction at Lexus they still make you feel appreciated and are a valued customer. Really do enjoy working with all departments at Lexus. Only one negative was the rental was not up to Lexus standards

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DealerRater Jun 16, 2021

The service department was very efficient and my service was very easy. Thank you! Even with a remodel they are providing excellent service. I was impressed.

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DealerRater Jun 15, 2021

Great experience, fast service, love my new 350 ES Lexus! Sales and finance department were great, friendly and easy to work with thanks everyone for your help !

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Google Jun 15, 2021

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DealerRater Jun 14, 2021

We have been coming to this dealership since 2004 and have purchased two cars. The service department is excellent and we prefer Lexus of Sacramento even though we live in Roseville. Our service rep, Brandy Joseph, is excellent.

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Facebook Jun 14, 2021

Everyone at Sacramento Lexus was extremely helpful, professional, efficient and accommodating; especially, Carlos C and Kevin. More importantly, they continued to provide whatever assistance was needed AFTER the purchase.

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DealerRater Jun 14, 2021

Over all these years of my experiences purchasing a vehicle, this was my very first time i walk away felling so good about my purchase, the sales department let me feel like respected they make sure i was satisfied and happy with my purchase, all information was clearly explained, i received excellent customer service, i love that i was in and out of there in my new car less than two hours never ever happen before all other of my other experience is 3 - 4 hours you guys ROCK.

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DealerRater Jun 13, 2021

Always helpful and right on top of everything. I’ve never had a problem they couldn’t handle. Very friendly and easy to work with.

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DealerRater Jun 13, 2021

Robert was very helpful and guided me through everything I needed to know. He was very patient and kind and made my first purchase a success! Thank you!

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DealerRater Jun 12, 2021

Excellent service, no hassle and professional salesmen/women. Kyle Reid was great and made sure to keep in contact and was always available to talk even on his days off.

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DealerRater Jun 11, 2021

I have to say the customer service at LoS is exceptional. Carlos and Bryon (sales) were very patient and attention to detail. Mike (finance director) was amazing with explaining everything about the paperwork. I’d 100% recommend LoS to anyone looking for their next car. Thank you for an amazing experience.

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DealerRater Jun 10, 2021

I was given an appointment on the day I requested. I was given a loaner car for the day and my car was ready when promised.

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DealerRater Jun 9, 2021

Scheduling was easy, I scheduled online. Staff was friendly, service was completed on time, and car was returned sparkling clean! Loaner vehicle was nice too.

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DealerRater Jun 8, 2021

Super helpful! Jerod was great...Answered all of my questions and let me test drive multiple vehicles. Bought a new Lexus, in and out in less than 3 hours

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DealerRater Jun 8, 2021

Helpful, warm, easy Loved Oscar and got exactly what I wanted I’m so happy to have gotten a hybrid too Thank you so much

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DealerRater Jun 7, 2021

I would recommend this establishment 100%. Staff are super friendly and accommodating. After I purchased my used vehicle - I requested a couple minor things to be fixed with no hassle or problems. The only negative feedback is that my mailing address was given but not used. Thank you for making me feel like VIP.

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DealerRater Jun 7, 2021

Scheduling routine service is easy. Accommodations for the temporary customer waiting area were fine. Service was done on time. AND the car was washed and sparkling!

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DealerRater Jun 7, 2021

Ernie provided 5 star service and delivered what another Lexus dealer could not. He made the acquisition and sales process seamless and very efficient. I'd be happy to work with him again.

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DealerRater Jun 6, 2021

Eric Pantoja continues to be your Lexus shining star. He is courteous, knowledgeable professional and mature beyond his years. He deserves significant accolades from management.

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DealerRater Jun 5, 2021

Bryon helped us get our new NX 300. He was very friendly and knowledgeable about the car and the business. I didn't feel pressured and working out a deal was about as pleasant as you could expect. Would definitely be happy to work with Bryon again in the future.

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Facebook Jun 5, 2021

very professional, people of integrity

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DealerRater Jun 4, 2021

After a horrible experience with another Lexus dealer- working w Lexus Sacramento has been refreshing. Carlos was honestly and professional. Unlike the other delearship, he honored his word and quotes he gave us over email.

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DealerRater Jun 3, 2021

Everything is very good, your Customer Service staff is very friendly. This is the first time I came here for my car’s maintenance . Thank you very much.

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DealerRater Jun 3, 2021

Very easy to work with. I applied online and by the time I showed up to the dealership they had the car and all the paperwork ready to go.

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DealerRater Jun 1, 2021

I don't like to sit around and I understand things take time but I felt like I was there for too long. I wanted to use my pre-approved loan from my bank but it took "too long" so we used the recommend bank for the loan with the same rate. Over all, staff was really nice and knowledgeable.

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DealerRater May 29, 2021

Robert Escobosa was very knowledgeable and professional. The only issue was that he seemed a bit rushed and did not go over details in the way that I usually would prefer. I know that he tried to make the decision easier for me, and perhaps this is why he seemed to gloss over details which he didn't think were important. Otherwise, it was a good experience overall.

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DealerRater May 27, 2021

Each time I come to Lexus of Sacramento I receive Prompt and professional service. I appreciate that I can wait for my vehicle if needed and not need to spend a whole day.

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Google May 27, 2021

Excellent service, as always.

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DealerRater May 27, 2021

Knowledgeable sales team. Process was relatively quick contacting my credit union for the loan. All in all a good experience. Not flexible on price however according to the sales person

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Google May 26, 2021

Such a great experience purchasing our Subaru from Bryon, who happened to attend the same college as us so we had fun reminiscing about the good old days! I highly recommend Lexus of Sacramento ♥

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DealerRater May 25, 2021

I bought a 2021 Lexus LC 500. All staff were excellent. As one of his first sales, Angel did a great job. Thank you very much.

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DealerRater May 25, 2021

I purchased my first Lexus about 20 years ago and have always been impressed with the customer care I have received from Mike Huttleston. He always does everything he can to accommodate my requests and, clearly, knows the product.

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DealerRater May 25, 2021

Lexus provided outstanding service, assistance and delivery of my new Lexus. Carlos Cave was very professional and a superb salesperson. Kevin was so efficient & expedient.

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DealerRater May 25, 2021

It was a good experience, it wasn’t as long like previous times I have walk in a dealer to purchase a car. Salesman was honest and knew his job. Quick and easy.

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Google May 24, 2021

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DealerRater May 24, 2021

I was treated with excellence and I’m in love with my purchase. I was fortunate to seek my car online which hadn’t arrived yet to the dealership, secure the car while it was still en route, and have it polished and ready for me as promised the day after it touched down to Sacramento Lexus with no hiccups. Thank you so much Sacramento Lexus!

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DealerRater May 23, 2021

I realize that the staff is working under adverse conditions during the remodeling,but this was dikffikcult for us when we were told that the battery would not be available till July. Surprisingly, it came in that same week. Everything else was fine.

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DealerRater May 23, 2021

Mike Huddleston was great, as usual. I was very disappointed that the extended warranty had expired—I thought it was 100,000 miles and not time. But, I know Mike tried. I’m very pleased with him and the service he provides.

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DealerRater May 23, 2021

The service was ok not the best. When scheduling for service I requested for a loaner and I was told one will not be provided. Got to the dealership and Tracy offered me a loaner. Please make sure your schedulers are up to date with information.

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DealerRater May 21, 2021

Replacement of rear Brembo brakes on my GSF was done on time and done correctly. Mike Huttleston did a great job informing me the time that will be done and made sure everything was done.

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DealerRater May 21, 2021

I have been looking for a used certified Lexus ES 350 with low mileage since the beginning of the year! I did find my dream car at your dealership! Ernest and your finance manager, sorry I can’t remember his name made my day! Awesome service without any pressure.

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DealerRater May 21, 2021

We came in to complain about lug nuts being loose after our tires were rotated. We lost one lug nut, and on every other wheel, there was one lug nut that was only hand tightened. In addition, there were marks on one wheel where the person who was supposed to tighten the lug nuts, had just jammed it in marring the wheel. This was a safety issue and my husband was NOT happy. Mike Huddlestone has always helped us and did so on this last issue. So it has been resolved. We have owned our Lexus for 13 years and have ...

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DealerRater May 19, 2021

David Toves provided great customer service!! He was polite, patient and answered all of my questions. Buying a car from Lexus dealership was the best experience I’ve ever received from the purchase of a new vehicle.

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DealerRater May 19, 2021

Lexus of Sacramento did outstanding under the circumstances of reconstruction. Carlos Cave did a wonderful job at accommodating all of my needs. The whole process was seamless !!

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DealerRater May 18, 2021

Tracey Cash is always professional, courtesy, knowledgeable, and a pleasure to work with. If I can't get Tracey Cash, I will reschedule until she us available. The service department technicians do a great job, as well as the individuals that wash/clean the car after service. Thank you!

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DealerRater May 18, 2021

Other than the construction and restroom that was available for use, the staff was friendly and great!! They accommodated us very well and explained things thoroughly

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DealerRater May 17, 2021

Lexus of Sacramento doing great under the circumstances of reconstruction of the dealership. Keep being sensitive to the needs of your customers also your employees.

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DealerRater May 17, 2021

I brought my Lexus 350!Rx for a regular scheduled maintenance and Christine my service advisor is always so pleasant.I always drop my car off and leave and get it back when promised.Car wash is a bonus. Thank you !

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DealerRater May 17, 2021

I knew there was construction on the property, but that did not affect in anyway your customer service. I think that was impressive. I compared your service with what l get from Toyora, you were Super.

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DealerRater May 16, 2021

Ernest did a good job. The purchase was efficient. I was disappointed that I did not get a call back that was promised, but Ernest took care of this for me.

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DealerRater May 16, 2021

The internet salesman Carlos Cave provided quick and thorough answers and videos to respond to our questions for purchasing sight unseen out of state delivery.

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DealerRater May 14, 2021

Great service has been the hallmark of my 30 plus experience with Lexus and this dealership. The cars themselves, in addition to be a joy to drive and a magnet for other drivers envy have been remarkably problem free at their core.

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DealerRater May 14, 2021

My first purchase from Lexus of Sacramento and it was a fantastic experience. My sales guy, Robert Escobosa, was professional, courteous, knowledgable, and made the car buying experience a pleasant one. I'm extremely happy with this purchase and for choosing Lexus of Sacramento as my dealer of choice! Kevin Morrill in finance was also a pleasure to work with.

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DealerRater May 14, 2021

My first purchase from the Lexus dealer, I shopped around to all luxury dealers and took a long drive to Lexus of Sacramento. My sales guy was Carlos and he was awesome and so was the Lexus staff. I was satisfied with my CPO purchase.

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DealerRater May 13, 2021

As always great service!!!! The interactions with each staff member is always exceptional. The staff go out of their way. Christina Carson is always extremely helpful. She answers all of my questions and lets me know what to expect. She keeps us informed every step of the way.

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DealerRater May 13, 2021

Best care for my car. Always letting me know what needs to be done. Very friendly. Makes my appointments that works for me and will inform me how long it will take.

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DealerRater May 12, 2021

I was able to get in quickly. Was greeted at my car as soon as I arrived. Tracy took good care of me. Genesis was friendly and made us smile.

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DealerRater May 11, 2021

I am on my third Lexus from this dealership; and Everything has been wonderful. Staff has been great and timely. Even the new waiting area is very good.

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DealerRater May 11, 2021

Professional, polite and courteous! Someone had keyed scratches on the hood of the car. The team was able to buff most of scratches%! I was most appreciative.

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Google May 11, 2021

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DealerRater May 11, 2021

Everyone I dealt with was very helpful and professional. Kyle was super to work with. I Will definitely be buying another car from Lexus of Sacramento.

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DealerRater May 11, 2021

Friendly service, reasonable price and do not have to waste valuable time going back and forth negotiating price, acceptable waiting time to process paperwork, not pushy to sell other stuff like extended warranty

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DealerRater May 11, 2021

found some keys I had lost in my loaner.Always terrific. Both Mike Huttleston and Jack, from transportation, were very courteous and professional. Jack found keys I'd left in the loaner.

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Facebook May 10, 2021

Friendly knowledgeable (maybe too knowledgeable … I need an NX 300h tutorial class monthly! … I’d go and YES pay for the class). They make time to help you out … they reach out … they care😊

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DealerRater May 10, 2021

Oscar was thorough and very efficient! Mike Zinda was FABULOUS!!!! Will be coming back for sure to purchase future cars. Thank you! Excellent customer service!

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DealerRater May 10, 2021

Excellent service. Service department even processed my manufacture’s tire rebate through a very confusing manufacture’s website and got me more rebate than originally promised on day of purchase. They went the extra mile.

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DealerRater May 10, 2021

Very nice and professional people specially Raz Ionita one of the best seller for us, easy and fast also they give us the best interest ,

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DealerRater May 10, 2021

Robert was super helpful, knowledgeable and patient. If you are looking to purchase a Lexus, you will not find a better person to help you!

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DealerRater May 9, 2021

Always thank you for all outstanding services!! Especially to Eric (Service Adviser), great customer service and product. Thank you, Thank you and Thank you! Great job!!

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Google May 7, 2021

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DealerRater May 7, 2021

Loved my sales person Carlos. I had a little issue with setting u an appointment with Vi since he did not call me back for adding the permanent clear to my car. But apart from that all was great.

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DealerRater May 6, 2021

Great service from Mike Huddleston since 2008 when we brought Lexus cars .Always on time and customer focus and aware of what is needed for my cars.

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DealerRater May 6, 2021

I have purchased 4 new Lexus vehicles from this dealership and even though I live out of state, I will always purchase from this dealership. Rich Williams is knowledgeable, professional and honest. He always gets me the best deal.

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Google May 6, 2021

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DealerRater May 6, 2021

Ernie W was very professional, not pushy at all. Customer comes first! I Would highly recommend Lexus of Sacramento because of Ernie’s customer service.

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Google May 5, 2021

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DealerRater May 5, 2021

The people at Lexus of Sacramento are very nice and helpful! They made sure our visit was great and we are very pleased with how everything went!

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DealerRater May 4, 2021

A wonderful experience. No pressure. I feel like I got a fair deal and that I was connected to a vehicle that meets my needs perfectly. I am going to enjoy this vehicle for several years and then it's back to Lexus for an upgrade. 🙂

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DealerRater May 4, 2021

Although the service staff were moving to the portables on the day I had my first service, the service staff were very efficient and provided good customer servicr..

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Google May 4, 2021

They made this pretty easy given the degree of difficulty in completing our transaction. I purchased the car sight unseen from another state. They were great about answering my questions and providing me with pictures and other information when I needed it. In the end I was able to purchase the car I wanted at the price I wanted and everyone I dealt with was competent and professional. You can't ask for more than that.

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Facebook May 3, 2021

We have been extremely happy with the service and attention.

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Google May 1, 2021

I Changed the battery and the service was prompt and excellent.


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