I worked with Vee. All brakes replaced. I signed for $640 but then told $850. ????? Got loaner car. Five hours until car finished. Vee was nice. When I asked about increase in price he said computer was wrong with info. ???? Crossed off old price wrote new price on my sheet. ??????
Excellent customer service. Took care of me when I brought in my IS 350 in for maintenance. Once my car was done it looked like how I first saw it and purchased it. Best dealership hands down!
Nick Cruz has been or service associate for >6 years. We recently purchased a new RX (2020) two weeks ago. However, the dealership needed to install roof rails and illuminated door sills as part of the purchase. We also wanted the car perma-plated along with some other new-car feature modifications. He surprised us by getting the services completed well ahead of schedule. Nick’s been awesome and still remains the epitome of service professionals!!!
Excellent customer support. I took advantage of Lexus deal arranged Lyft to do errands while my car was being serviced - what a great thing to do for customers!
Great services and cuality attitude every pearson took time for al the help i needed will recovered friend and family the Sacramento Lexus dealer for services
My first service experience was pain free. It was smooth Eric was nice and sweet. There was no delay in Saturday due to the loaner car. Can absolutely say it was a seamless transition. I love the professionalism!
I continue to bring my car to you for service because of the professional care I receive from Nick, my service writer. He always puts my mind at ease and makes sure my car continues to run smoothly! He has been helping me for five years, and when I buy another Lexus from you, it will be because of Nick! I thought you should know. He always gives me five star service!!
I love this dealership. Been going here for 18 years. All the service people from day 1 has been professional and friendly. I just wish my next car could be electric from this company.
Performed the maintenance in a timely manner. In fact, it took less time than had been anticipated. I appreciate the attention to detail. I also appreciate the quality customer service.
I appreciate the professionalism, courtesy, and quality care by all Lexus of Sacramento staff. No matter who you speak to everyone is friendly and helpful. Most notably, I feel good about leaving my Lexus here and knowing it's in good hands.
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