Christina Carson is a pleasure to work with, always friendly, personable and accommodating.
Good service is what I expect. Price is high with add. one.
Kent was wonderful and very helpful!! I appreciated all of his help and professionalism:)
This is best Lexus customer service experience I have in Sacramento and Roseville. All staff were highly efficient and professional. It was very easy to take care of my car there and I didtnt have to wait here and there. Highly recommend this dealership.
Follow up to a previous review where I had a issue with financing my 300NX. After I brought the matter up with the GM Christian Simon he understood my concerns and rectified the issue quickly. I am happy with the result! Gregg M
I bought my Gem SUV Lexus 11 years ago from Lexus Sacramento and absolutely have loved it!! Christina Carson is amazing, she is very honest, knowledgeable and helpful. Lexus of Sacramento is the best!!
Robert is a very friendly salesman and he answers all of our questions, I highly recommend him as a sales person and I bought my very first RX 350 and loving it.
This is the first car we have bought off of Lexus Sacramento. The process is always fair and no pressure. We received one estimate and then decided to trade it in. High recommended. We had Robert from sales department, he was very friendly, professional and helpful. The finance team was very patient, professional and gave us many options. Thank you so much and keep it up.
Robert helped my family get a great deal on the 2021 Lexus ES 300h. He is clear and concise. He took our offer, got approval and actually gave us the best price in the state. Wow.
Christina Carson is awesome….a tribute to your dealership and your brand…it is amazing how one person can have so much knowledge regarding a vehicle…
I had a great experience and was pleased with the customer service that I received. I started my car shopping process at a different Lexus location and liked the car but was disappointed in the sales person. Oscar Sedighi and Christian Simon the GM were very helpful and a pleasure to work with.
I had a great experience and was pleased with the customer service that I received. I started my car shopping process at a different Lexus location and was impressed with the vehicle but disappointed in the sales service. I was very pleased to find that the poor service was not a reflection of Lexus in general but just that store. The guys a Sacramento restored my faith!
Thanks to the assistance of Oscar Sedighi I was able to buy my dream Car. Love my SUV, I’m satisfied. I strongly recommend Lexus.
Thanks Christina for knowing me, my car and the many years of service. I appreciate and value the consistency and dependability of you being there.
Raz was very helpful with shopping for the right car and during the purchase process. We didn’t feel rushed or pressured to make an immediate decision. He assisted with ensuring the vehicle was clean before leaving the lot.
Outstanding service is the rule at this Lexus of Sacramento even during renovation (this is the second one I have experienced). I have been servicing my Lexus vehicles since 1993. Service representative Nick Cruz has been super helpful taking over for Jeff Dyke.
I purchased a new IS 350 FSport for my daughter. The buying process was quick and easy. Our sales associate, Kyle, was great. He made the process really enjoyable. Since this was a gift for my daughter, he put on a BIG red bow and all. What i really want to highlight is a young lady named Genesis. She works in the service dept and really made my day when i brought the car for a minor procedure. Genesis was so very pleasant. I told her, "i could see her smile thru her face mask!"
During construction at Lexus they still make you feel appreciated and are a valued customer. Really do enjoy working with all departments at Lexus. Only one negative was the rental was not up to Lexus standards
The service department was very efficient and my service was very easy. Thank you! Even with a remodel they are providing excellent service. I was impressed.
Great experience, fast service, love my new 350 ES Lexus! Sales and finance department were great, friendly and easy to work with thanks everyone for your help !
We have been coming to this dealership since 2004 and have purchased two cars. The service department is excellent and we prefer Lexus of Sacramento even though we live in Roseville. Our service rep, Brandy Joseph, is excellent.
Everyone at Sacramento Lexus was extremely helpful, professional, efficient and accommodating; especially, Carlos C and Kevin. More importantly, they continued to provide whatever assistance was needed AFTER the purchase.
Over all these years of my experiences purchasing a vehicle, this was my very first time i walk away felling so good about my purchase, the sales department let me feel like respected they make sure i was satisfied and happy with my purchase, all information was clearly explained, i received excellent customer service, i love that i was in and out of there in my new car less than two hours never ever happen before all other of my other experience is 3 - 4 hours you guys ROCK.
Always helpful and right on top of everything. I’ve never had a problem they couldn’t handle. Very friendly and easy to work with.
Robert was very helpful and guided me through everything I needed to know. He was very patient and kind and made my first purchase a success! Thank you!
Excellent service, no hassle and professional salesmen/women. Kyle Reid was great and made sure to keep in contact and was always available to talk even on his days off.
I have to say the customer service at LoS is exceptional. Carlos and Bryon (sales) were very patient and attention to detail. Mike (finance director) was amazing with explaining everything about the paperwork. I’d 100% recommend LoS to anyone looking for their next car. Thank you for an amazing experience.
I was given an appointment on the day I requested. I was given a loaner car for the day and my car was ready when promised.
Scheduling was easy, I scheduled online. Staff was friendly, service was completed on time, and car was returned sparkling clean! Loaner vehicle was nice too.
Super helpful! Jerod was great...Answered all of my questions and let me test drive multiple vehicles. Bought a new Lexus, in and out in less than 3 hours
Helpful, warm, easy Loved Oscar and got exactly what I wanted I’m so happy to have gotten a hybrid too Thank you so much
I would recommend this establishment 100%. Staff are super friendly and accommodating. After I purchased my used vehicle - I requested a couple minor things to be fixed with no hassle or problems. The only negative feedback is that my mailing address was given but not used. Thank you for making me feel like VIP.
Scheduling routine service is easy. Accommodations for the temporary customer waiting area were fine. Service was done on time. AND the car was washed and sparkling!
Ernie provided 5 star service and delivered what another Lexus dealer could not. He made the acquisition and sales process seamless and very efficient. I'd be happy to work with him again.
Eric Pantoja continues to be your Lexus shining star. He is courteous, knowledgeable professional and mature beyond his years. He deserves significant accolades from management.
Bryon helped us get our new NX 300. He was very friendly and knowledgeable about the car and the business. I didn't feel pressured and working out a deal was about as pleasant as you could expect. Would definitely be happy to work with Bryon again in the future.
very professional, people of integrity
After a horrible experience with another Lexus dealer- working w Lexus Sacramento has been refreshing. Carlos was honestly and professional. Unlike the other delearship, he honored his word and quotes he gave us over email.
Everything is very good, your Customer Service staff is very friendly. This is the first time I came here for my car’s maintenance . Thank you very much.
Very easy to work with. I applied online and by the time I showed up to the dealership they had the car and all the paperwork ready to go.
I don't like to sit around and I understand things take time but I felt like I was there for too long. I wanted to use my pre-approved loan from my bank but it took "too long" so we used the recommend bank for the loan with the same rate. Over all, staff was really nice and knowledgeable.
Robert Escobosa was very knowledgeable and professional. The only issue was that he seemed a bit rushed and did not go over details in the way that I usually would prefer. I know that he tried to make the decision easier for me, and perhaps this is why he seemed to gloss over details which he didn't think were important. Otherwise, it was a good experience overall.
Each time I come to Lexus of Sacramento I receive Prompt and professional service. I appreciate that I can wait for my vehicle if needed and not need to spend a whole day.
Excellent service, as always.
Knowledgeable sales team. Process was relatively quick contacting my credit union for the loan. All in all a good experience. Not flexible on price however according to the sales person
Such a great experience purchasing our Subaru from Bryon, who happened to attend the same college as us so we had fun reminiscing about the good old days! I highly recommend Lexus of Sacramento ♥
I bought a 2021 Lexus LC 500. All staff were excellent. As one of his first sales, Angel did a great job. Thank you very much.
I purchased my first Lexus about 20 years ago and have always been impressed with the customer care I have received from Mike Huttleston. He always does everything he can to accommodate my requests and, clearly, knows the product.
Lexus provided outstanding service, assistance and delivery of my new Lexus. Carlos Cave was very professional and a superb salesperson. Kevin was so efficient & expedient.
It was a good experience, it wasn’t as long like previous times I have walk in a dealer to purchase a car. Salesman was honest and knew his job. Quick and easy.
I was treated with excellence and I’m in love with my purchase. I was fortunate to seek my car online which hadn’t arrived yet to the dealership, secure the car while it was still en route, and have it polished and ready for me as promised the day after it touched down to Sacramento Lexus with no hiccups. Thank you so much Sacramento Lexus!
I realize that the staff is working under adverse conditions during the remodeling,but this was dikffikcult for us when we were told that the battery would not be available till July. Surprisingly, it came in that same week. Everything else was fine.
Mike Huddleston was great, as usual. I was very disappointed that the extended warranty had expired—I thought it was 100,000 miles and not time. But, I know Mike tried. I’m very pleased with him and the service he provides.
The service was ok not the best. When scheduling for service I requested for a loaner and I was told one will not be provided. Got to the dealership and Tracy offered me a loaner. Please make sure your schedulers are up to date with information.
Replacement of rear Brembo brakes on my GSF was done on time and done correctly. Mike Huttleston did a great job informing me the time that will be done and made sure everything was done.
I have been looking for a used certified Lexus ES 350 with low mileage since the beginning of the year! I did find my dream car at your dealership! Ernest and your finance manager, sorry I can’t remember his name made my day! Awesome service without any pressure.
We came in to complain about lug nuts being loose after our tires were rotated. We lost one lug nut, and on every other wheel, there was one lug nut that was only hand tightened. In addition, there were marks on one wheel where the person who was supposed to tighten the lug nuts, had just jammed it in marring the wheel. This was a safety issue and my husband was NOT happy. Mike Huddlestone has always helped us and did so on this last issue. So it has been resolved. We have owned our Lexus for 13 years and have ...
David Toves provided great customer service!! He was polite, patient and answered all of my questions. Buying a car from Lexus dealership was the best experience I’ve ever received from the purchase of a new vehicle.
Lexus of Sacramento did outstanding under the circumstances of reconstruction. Carlos Cave did a wonderful job at accommodating all of my needs. The whole process was seamless !!
Tracey Cash is always professional, courtesy, knowledgeable, and a pleasure to work with. If I can't get Tracey Cash, I will reschedule until she us available. The service department technicians do a great job, as well as the individuals that wash/clean the car after service. Thank you!
Other than the construction and restroom that was available for use, the staff was friendly and great!! They accommodated us very well and explained things thoroughly
Lexus of Sacramento doing great under the circumstances of reconstruction of the dealership. Keep being sensitive to the needs of your customers also your employees.
I brought my Lexus 350!Rx for a regular scheduled maintenance and Christine my service advisor is always so pleasant.I always drop my car off and leave and get it back when promised.Car wash is a bonus. Thank you !
I knew there was construction on the property, but that did not affect in anyway your customer service. I think that was impressive. I compared your service with what l get from Toyora, you were Super.
Ernest did a good job. The purchase was efficient. I was disappointed that I did not get a call back that was promised, but Ernest took care of this for me.
The internet salesman Carlos Cave provided quick and thorough answers and videos to respond to our questions for purchasing sight unseen out of state delivery.
Great service has been the hallmark of my 30 plus experience with Lexus and this dealership. The cars themselves, in addition to be a joy to drive and a magnet for other drivers envy have been remarkably problem free at their core.
My first purchase from Lexus of Sacramento and it was a fantastic experience. My sales guy, Robert Escobosa, was professional, courteous, knowledgable, and made the car buying experience a pleasant one. I'm extremely happy with this purchase and for choosing Lexus of Sacramento as my dealer of choice! Kevin Morrill in finance was also a pleasure to work with.
My first purchase from the Lexus dealer, I shopped around to all luxury dealers and took a long drive to Lexus of Sacramento. My sales guy was Carlos and he was awesome and so was the Lexus staff. I was satisfied with my CPO purchase.
As always great service!!!! The interactions with each staff member is always exceptional. The staff go out of their way. Christina Carson is always extremely helpful. She answers all of my questions and lets me know what to expect. She keeps us informed every step of the way.
Best care for my car. Always letting me know what needs to be done. Very friendly. Makes my appointments that works for me and will inform me how long it will take.
I was able to get in quickly. Was greeted at my car as soon as I arrived. Tracy took good care of me. Genesis was friendly and made us smile.
I am on my third Lexus from this dealership; and Everything has been wonderful. Staff has been great and timely. Even the new waiting area is very good.
Professional, polite and courteous! Someone had keyed scratches on the hood of the car. The team was able to buff most of scratches%! I was most appreciative.
Everyone I dealt with was very helpful and professional. Kyle was super to work with. I Will definitely be buying another car from Lexus of Sacramento.
Friendly service, reasonable price and do not have to waste valuable time going back and forth negotiating price, acceptable waiting time to process paperwork, not pushy to sell other stuff like extended warranty
found some keys I had lost in my loaner.Always terrific. Both Mike Huttleston and Jack, from transportation, were very courteous and professional. Jack found keys I'd left in the loaner.
Friendly knowledgeable (maybe too knowledgeable … I need an NX 300h tutorial class monthly! … I’d go and YES pay for the class). They make time to help you out … they reach out … they care😊
Oscar was thorough and very efficient! Mike Zinda was FABULOUS!!!! Will be coming back for sure to purchase future cars. Thank you! Excellent customer service!
Excellent service. Service department even processed my manufacture’s tire rebate through a very confusing manufacture’s website and got me more rebate than originally promised on day of purchase. They went the extra mile.
Very nice and professional people specially Raz Ionita one of the best seller for us, easy and fast also they give us the best interest ,
Robert was super helpful, knowledgeable and patient. If you are looking to purchase a Lexus, you will not find a better person to help you!
Always thank you for all outstanding services!! Especially to Eric (Service Adviser), great customer service and product. Thank you, Thank you and Thank you! Great job!!
Loved my sales person Carlos. I had a little issue with setting u an appointment with Vi since he did not call me back for adding the permanent clear to my car. But apart from that all was great.
Great service from Mike Huddleston since 2008 when we brought Lexus cars .Always on time and customer focus and aware of what is needed for my cars.
I have purchased 4 new Lexus vehicles from this dealership and even though I live out of state, I will always purchase from this dealership. Rich Williams is knowledgeable, professional and honest. He always gets me the best deal.
Ernie W was very professional, not pushy at all. Customer comes first! I Would highly recommend Lexus of Sacramento because of Ernie’s customer service.
The people at Lexus of Sacramento are very nice and helpful! They made sure our visit was great and we are very pleased with how everything went!
A wonderful experience. No pressure. I feel like I got a fair deal and that I was connected to a vehicle that meets my needs perfectly. I am going to enjoy this vehicle for several years and then it's back to Lexus for an upgrade. 🙂
Although the service staff were moving to the portables on the day I had my first service, the service staff were very efficient and provided good customer servicr..
They made this pretty easy given the degree of difficulty in completing our transaction. I purchased the car sight unseen from another state. They were great about answering my questions and providing me with pictures and other information when I needed it. In the end I was able to purchase the car I wanted at the price I wanted and everyone I dealt with was competent and professional. You can't ask for more than that.
We have been extremely happy with the service and attention.
I Changed the battery and the service was prompt and excellent.
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